Refund Policy

PLEASE NOTE ANIELE STROZ DOES NOT ACCEPT NON-AUTHORISED RETURNS.

WE OFFER FULL REFUNDS OR EXCHANGES INTO A DIFFERENT SIZE IF AN UNWANTED ITEM IS SHIPPED/POSTMARKED WITHIN 14 DAYS FROM WHEN IT WAS DELIVERED TO YOU.

RETURNS SERVICE:

THERE ARE FEW STEPS YOU SHOULD DO TO RETURN YOUR ITEMS:

• IN ORDER TO INITIATE A RETURN, YOU SHOULD WRITE TO US AT ANIELESTROZ@GMAIL.COM AND RECEIVE SHIPPING INFORMATION FROM US. 
• YOU SHOULD CHOOSE A SHIPPING PROVIDER BY YOUR OWN.
• PACK YOUR ITEMS WITH A LABEL ON THE BOX.

PLEASE NOTICE THAT ANIELE STROZ IS NOT RESPONSIBLE FOR THE RETURN SHIPPING COST.

RETURNS POLICY:

IN ORDER TO RECEIVE A FULL REFUND, THE ITEM MUST BE RETURNED IN ITS ORIGINAL CONDITION WITH ORIGINAL LABELS AND PACKAGING AND MUST BE ACCOMPANIED BY THE ORIGINAL SALES RECEIPT.

WE RESERVE THE RIGHT TO REFUSE A RETURN OR EXCHANGE IF THE MERCHANDISE DOES NOT MEET OUR STANDARDS. WHERE PROVIDED, ALL ORIGINAL PACKAGING TO ACCOMPANY THE ITEM MUST BE INCLUDED AND RETURNED IN ITS ORIGINAL CONDITION. GOODS THAT ARE RETURNED WITH DAMAGES MAY NOT BE ACCEPTED, AND MAY BE SENT BACK TO THE CUSTOMER.

IN CASE OF ABSENCE OF DESIRED SIZE, ANIELE STROZ MAY PROVIDE A STORE CREDIT FOR A RELEVANT AMOUNT OR REFUND.

IN CASES NOT COVERED BY THIS DELIVERY AND RETURN POLICY, ISSUES ARE SOLVED INDIVIDUALLY BY NEGOTIATIONS OF THE PARTIES.

PLEASE NOTE ALL ARCHIVE ITEMS ARE NON-REFUNDABLE AND CAN NOT BE EXCHANGED.